Commercial Lines Customer Service Representative
Full Time • Hybrid - US
Get to Know us:
Come join our amazing team here at NCAIA. We pride ourselves on creating a company culture that allows our staff to succeed. We focus on developing meaningful relationships and team comradery. We celebrate our team with staff appreciation events such as staff kickball games, tickets to the Durham Bulls or UNC football, and so much more. Don't just take our word for how great it is to work here, check out the Business North Carolina official rankings. For the past Four years IIANC was named as one of the Best Employers in NC by Business NC magazine in the medium-sized company category!
Job Description:
The Account Executive at NCAIA is responsible for maintaining solid customer relationships by handling customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.
Benefits/Perks
- Competitive Pay
- Health Insurance Coverage
- Matching 401k options and pension
- Ability to craft your calendar with flexible remote working opportunities
- 35 hour work week and option to compress your week for every other Friday off
- Staff appreciation events: A LOT of them and they are a lot of fun
- On-site fitness equipment
- PTO
- Professional development
- Job stability in a growing industry
Responsibilities
- Adhere to company core values of integrity, professionalism, collaboration, innovation, responsiveness, and initiative
- Follow agency procedures and workflows for processing
· New business
· Renewals
· Endorsements
· Cancellations
· Audits - Market accounts/policies and maintain current knowledge of insurance coverages, exposures, and available markets
- Review applications and policies to identify and target new lines of business and make recommendations
- Research and answer insureds questions regarding coverage in a timely manner
- Maintain the agency standard for client service
Qualifications
- Minimum three to five years of commercial lines insurance experience or an equivalent combination of commercial lines experience, education, and training
- Workers comp, Business auto, and inland marine experience
- Active North Carolina Property and Casualty License
- Excellent customer service is required, as well as the ability to build and maintain strong internal and external relationships
Flexible work from home options available.
Compensation: $55,000.00 - $65,000.00 per year
YOUR FUTURE at NCAIA Starts Here!
If you’re looking for a career that offers flexibility, job stability, strong compensation, and more, then you’ve come to the right place! Working with NCAIA is a great career choice!
The North Carolina Association of Insurance Agents (NCAIA) is an independent insurance agency and affiliated corporation of IIANC. Working in partnership with the N.C. Department of Insurance, NCAIA administers what is unquestionably one of the most diverse insurance programs in the country including all state-owned property, historic landmarks, cultural events, fine art programs, university student health plans and much more.
NCAIA's company culture is top notch. We offer unmatched benefits beyond the typical health and dental, such as Wellness programs, flex schedule, remote working, On site fitness center and staff appreciation events!
NCAIA is proud to be recognized in 2022 as one of North Carolina's Best Employers by Business NC
NCAIA is proud to be recognized in 2022 as one of North Carolina's Best Employers by Business NC
This agency is independently owned and operated. Your application will go directly to the agency, and all hiring decisions will be made by the management of this agency. All inquiries about employment at this agency should be made directly to the agency location and not to the Independent Insurance Agents of North Carolina.
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Career advancement in a growing field
With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement.
Flexibility
NCAIA can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but also offers flexible schedules remote work, and great office culture.
Company Culture
NCAIA focuses on involvement in the communities and active in local organizations, sponsoring sporting teams or supporting charities.
Job Security
Things change but insurance is here to stay. NCAIA has served the needs of North Carolina since 1951.